Question and Answer

We are always happy to answer any questions you may have, but you might find what you are looking for right here in the answers to our most frequently asked questions. You can also call the front desk at 650-880-1000
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General FAQ’s

You will always find our best available rates right here on our website. Check out dates and rates here.

Check-in is at 3 pm and check-out is at 12 noon. If you would like to arrange for a late check out, please contact the front desk. Contactless check-in is available via the OpenKey app or a kiosk at the front desk. Our front desk associates are also available to help you with your check-in or check-out, should you prefer assistance.

The Ameswell Hotel is committed to our guests’ wellness. All guest rooms and public spaces on the property are 100% non-smoking, including cigarettes, e-cigarettes and marijuana. If the smoking policy is violated in a guest room, an automatic minimum fee of $250 will be charged to cover the cost of restoring the room to a smoke or vapor free environment. This fee may increase based on the condition of the room.

Yes, The Ameswell Hotel has a state-of-the-art, 1,600 square foot fitness center with floor-to-ceiling windows. You will find a wide range of strength training and cardio equipment from free weights to Peloton bikes and live classes streaming on the Mirror. In-person yoga and other classes are often offered on the lawn. Please check with the front desk for a schedule.

You can grab a quick bite or beverage at our café, The Flyby. Pickup is also available for both TheFlyby and Roger during operating hours for each of the dining outlets. Please look here for current hours.

Our front desk staff can help you with any of your business needs during your stay with us. Copy, print, scan and fax services are available. There may be a minimal charge associated with these services. Ultra high-speed WiFi is available throughout the property, and The Flyby, lobby, art gallery and library make wonderful places to work outside of your guest room.

Yes, our outdoor heated saltwater pool is open daily from 7 am to 10 pm. The pool features lounge chairs and two private cabanas. There is also a chair lift for accessibility purposes. Our nearby Airstream bar serves up delicious snacks and drinks on the weekends.

Yes, The Ameswell Hotel offers a wide range of services from massage to appointments with nutritionists. We have four private treatment rooms that each feature a full bath and shower with 100% organic bath amenities by Juice Beauty. Each treatment room also offers the Mirror fitness app, light weights, resistance bands and a yoga mat. You can reserve your treatment room by the hour before or after your treatment and enjoy a private workout or meditation session. Treatments can be booked by calling the front desk and are available from 9 am to 7 pm.

No. When you book your guest room, you will have full access to our beautiful grounds, featuring a pool, fitness center, library, and art gallery. You can also enjoy our complimentary ultra-fast WiFi. Onsite parking and electric charging stations are available for $20 per day.

Yes, onsite parking is available as well as electric charging stations for $20 per day. There is also storage for your bike, if arriving by two wheels instead of four. If you are visiting us for a meal at Roger or The Flyby, parking validation is available. Simply present your parking ticket to the restaurant or café staff.

We all forget things from time to time. Just contact the front desk at 650-880-1000 to be reconnected with your items.

Transportation / Directions

Yes, as part of our commitment to sustainability, we have installed multiple electric car charging stations. Parking is $20 per day in both regular and electric car charging spaces.

Please see a map that highlights our location here.

We do not offer a complimentary shuttle service, but we recommend Protect Ride. You can learn more about their services here.

Yes, we have a large garage that features multiple electric car charging stations. The parking is conveniently located near the entrance to the hotel. The parking fee is $20 per day.

Reservations

TBD

We offer rollaway beds for $30 per day, based on availability. You might also want to consider our connecting room options. Pack-n-Plays are available at no fee, based on availability. Please make your request for a Pack-n-Play at booking.

Unfortunately, you will need to contact the site where you made your reservation. Next time, be sure to book with us directly and we will be happy to help you with any changes in plans!

You should always be able to find our best available rate on our website. If you find a lower rate on a public site with the same stay conditions, our Price Match Guarantee will apply.*

*Stay conditions must include the same room type, guest count and dates of stay. The rate must be publicly accessible and available to book. The Price Match Guarantee is not applicable to special offers, packages or advance purchase offers.

Our cancellation policies will vary based on the rate booked. The standard cancellation policy for our Best Available Rate is 24 hours prior to arrival.

If your reservation was not booked with a non-refundable cancellation policy, we require a least 24 hours advance notice of your intent to depart early. If we do not receive notice, then you will be billed for the night(s) in question.

For the security of our guests, we require presentation of a valid government-issued identification at the time of check-in.

We have several options for connecting rooms and suites to additional guest rooms. This is on a request basis and based solely on availability at the time of booking.

The Ameswell Hotel is committed to making our property accessible to all guests. Our accessible guest room features, accessible property details and website accessibility information can be found here.

Restaurant

You can find the most recent hours for each of our dining outlets here.

You can grab a quick bite or beverage at our café, The Flyby. Room service is also available via Doordash for both TheFlyby and Roger. Room service is available during operating hours for each of the dining outlets. Please look here for recent hours.

Accounting

You can speak with someone in our accounting department about any questions regarding your bill. Please call 650-880-1000 and someone will be happy to help.

We accept all major credit cards, Apple Pay, Samsung Pay and Google Pay. Contactless ordering is also available for the dining outlets.

Pets

Yes. The Ameswell Hotel is a dog-friendly hotel. We welcome up to two four-legged friends per guest room. We welcome all friendly dogs, up to 75 lbs. and require a $75 pet fee per stay. Prior to arrival, please be aware of our pet policies and amenities.

Yes, certain rooms are designated as pet-friendly rooms. Pets are not allowed in other guest rooms to ensure the well-being of our guests who may be allergic.

Our expansive lawn is perfect for walking your dog on leash. We also have direct access to the Stevens Creek Trail, which is ideal for longer, scenic walks with your pup.

Meetings

You can easily submit an RFP on our website. Simply fill out the details here and a member of our team will get back to you promptly.

We would be happy to work with you to customize a group room rate. Rates vary based on the time of year and the day of the week. Please contact our Director of Sales and Marketing, Keith Battaglia to inquire about special rates at keithbattaglia@theameswellhotel.com.

With our Infinity Ballroom and spacious Event Lawn, the sky is literally the limit to what we can create to make your wedding day magical and memorable! Please visit our weddings page to learn more and submit an inquiry form. A member of our team will respond to you promptly to share information about our packages and to schedule a tour.

Press and Partnership Inquiries

Thank you for wanting to help spread the word about The Ameswell Hotel! Please reach out to our amazing public relations team at ameswell@m18pr.com

We would be happy to consider arranging a stay at the hotel or meal at one of our restaurants. Please reach out to our public relations team at ameswell@m18pr.com.

Our property has many beautiful indoor and outdoor venues for photographs! Please inquire about photo shoots at The Ameswell Hotel, by reaching out to our public relations team at ameswell@m18pr.com.

Thank you for your interest in collaborating with us! We are always interested in speaking with influencers who align with our values. Please reach out to our social media and public relations team at ameswell@m18pr.com.

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